Overview
At ORION NEXUS, we want you to be completely satisfied with your beauty tool purchase. Our return and refund policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging with all protective covers and tags intact.
Non-Returnable Items
Due to hygiene reasons and product nature, the following items cannot be returned:
• Opened or used beauty tools and accessories
• Products without original packaging
• Sale items or promotional products
• Gift cards
• Products damaged due to improper use
Proof of Purchase
To process any return, we require a valid receipt or order confirmation.
Refunds
Once we receive and inspect your return, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.
Sale Items
Only regularly priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged during shipping. For exchange requests, email us at beauty@orionnexus.link and ship your item to:
ORION NEXUS LLC
1314 LAURENWOOD WAY
HIGHLANDS RANCH, CO 80129
Shipping Returns
You are responsible for return shipping costs. These costs are non-refundable. For your protection, we recommend using a trackable shipping service as we cannot guarantee we will receive your returned item.
Need Help?
Contact us at beauty@orionnexus.link for any questions regarding returns and refunds.